This form is only the first step in cancelling your order. It is possible that we may not receive this email in time to prevent shipment. The final step in the cancellation process is to call us before your order ships. As you may know, emails can be delayed due to Internet traffic, busy servers and network outages, sometimes for days. Therefore, you should always call us on our toll free number 800-577-8889 during customer support hours Monday-Friday 9am-4pm Pacific time as soon as possible after sending this notice to make sure the order is cancelled prior to shipment. If we have already shipped your order before you call, you will be responsible for all shipping and processing costs, plus a 15 % restocking fee.